Under the Microscope: Employee engagement survey

Under the Microscope: Employee engagement survey


Hello, I am Jeff Gold, and welcome to this segment of “Under the Microscope.” Thanks so much for being with us today. Today we have a very special guest, Miss Aileen Warren. And of course, as most of us know, Aileen is our assistant vice chancellor and executive director for human resources here for UNMC. Aileen, thanks so much for being with us today. You are welcome, thanks for having me. So the subject for our discussion is the Engagement Survey. Now, as most of our employees know, nearly all actually, that we did a campus-wide UNMC Engagement Survey several months ago. What are some of the early findings? And so what? What are we gonna do about it? We have found, which we suspected, that UNMC continues to be a great place to work. People really feel passionate about working here and the work that goes on here. So I am not surprised by that data, and I have actually had the opportunity, thanks to you, to actually read through all of the comments that have been made. And the positive, warm, embracing comments are just incredible, but, at the same time, as we all expected, that there were opportunities for improvement. Absolutely.
I mean there were things that we identified, that we do want to work on, both institution-wide, and then in individual academic units and business units. Is that right? That is correct. Communication was one of the areas that our employees would like to see us continue to focus on. Even though we do a lot in that area, there is always more that we can do And we are actually gonna go out to the employees and ask them, what more can we do? You know, what is it that we are not doing that you would like to see in the area- area of communication? So that is definitely one that has risen to the top So just coming back to the opportunity to read the comments, it is the communication questions that are raised, and the opportunity to improve in communication is really a multi-level communication. It is on almost a micro-level as I understand it between an employee and a supervisor, and then it gets up to a college or a department level, and then there is system-wide communication within UNMC, and then there is even system-wide NU communication Which of course touches to some extent on our relationship with Nebraska Medicine because they both have separate, but very robust, communication strategies. Yes, absolutely. And one of the things that is going on right now Chancellor, myself as well as some of my staff members are going around and meeting with each dean and business unit leader, to review their results with them, and to see, what are the things that came out, as far as your cut of the data? So, if you’re in the College of Medicine, Dean Britigan, what did it say? What did the data say? Right And what are some things you want to work on going forward? And what is the response been like as you have been going from unit to unit, college to college? They love it, very positive. They really like that individual attention which we are so willing to give, and to help them kind of sort through the data, and also get prepared to disseminate the data. I mean, that is the other piece of it, right? It is not only analyzing it, but saying, How can we feed this back to our employees? and let them know what they said. But then also, what are we gonna do about it? And I think that’s one of the most important pieces of it. It is gonna be a cascaded approach. So we have already had our senior leaders, as you know, Dr. Jack Wiley, Who was one of the Yes creators of the survey come And do a session with the senior leaders. And so, the thought is that we are gonna continue to roll that data down- down to the most, the lowest level, in terms of an individual manager who has at least five employees in their organization will be able to get data. As you know, we believe that these types of surveys provide very useful information on granula levels but also on institutional levels, and I look forward to working with you to make sure that we address the data in a way that is really meaningful. And if I could do a plug, because one of the things you promised to our employees was if we got a high participation rate, that we would actually have an ice cream social, so those are on the calendar for September the 19th. We are gonna do them in Omaha, and also at our remote sites. So that is something for folks to look forward. And I look forward to actually scooping ice cream that day. You know, I used to do that when I was in college. Okay I do not know if you knew that. No! That was a few years ago, but I had a really good time. Thanks so much for being with us today. You are welcome, thank you. And thank you for being with us today, but even more so, thank all of you for participating in this survey. It is so important to hear your voice. This is Jeff Gold, and thanks again.