Survey Video #3

Survey Video #3


Assalamualaikum. Im Aqeela, student from UiTM Bukit Besi would like to share about the survey for our assignment for code che227, product design and development. Okay, this.. Okay, Im Nur Farhanah binti Fadzil, positioned as a therapist and coach of the spa. Can you briefly tell me about the founder of the spa? The founder of the spa is Puan Azrina binti binti Ibrahim, 39 years-old. She majored Diploma in Business Management, Pro Kecantikan Giat MARA Certificate, 3rd Level of Sijil Kemahiran Malaysia(SKM), 3rd level of Massage Therapy SKM and 1st level of Midwifery SKM. May I know what is the age when the business started its operation? From 2013, its first branch is in Arau, and then a year later, another branch is opened in here, Kangar. This year, new branch is launched in Alor Setar. So the total operation is 6 years. How does the spa spread the words to the community? Our spa spread the words by promoting to Facebook, Instagram and WhatsApp. Besides, we also distribute brochure to the surrounding of the spa community. What makes the Wahyuni spa unique from the other? Wahyuni spa is under Muslimah concept, which is opened only to us, the girls and women, to protect customers’ aurat and privacy. Does the company provide internship of training programme? Okay, here. We provide internship under SKDN under JPK. They will be graduated as 3rd level of SKM. They will be trained in 16 months, and we will offered them the job as a therapist of the spa. What is the characteristics of the employee needed in the spa? The characteristics is responsible, hardworking, punctual, and have a good communication with customer. Okay, moving to our next question, what is the type of treatment provide in the spa ? Okay, the type of treatment such as massage, facial, manicure, pedicure, saloon and also aesthetic. The new one is the aesthetic. Aesthetic in our spa is using the traditional way. In the treatment, is there any specific ingredient used in the product? Here, we use Skinderm product. One of the ingredient in the product is aloe vera. What is the benefit of the aloe vera? The advantage of the aloe vera is, it treats and moistures the skin. Where do you get the supplier of the product ? We buy the product from MagicBoo. Is there any specific treatment for the sensitive skin, as for the acne? Okay for the acne skin, we will use skinderm product also, but using the specialised product for the customer. How much the cost of one of the product? As for moisturiser, one of the bottle costs RM100+. In one bottle, how many treatment can be used? There is quite number of treatment, because the capacity of the bottle is big. Okay moving to the final question, does the spa will continue to open the new branch in other country? In future maybe, now there is 3 branches, next time there will be a continuation. What does the customer says about the services here? Can you provide the feedback? Sure. That’s all from me and Kak Farhanah. Thank you. Okay, thank you.