ECWA Gets Low Grade In Customer Survey

ECWA Gets Low Grade In Customer Survey


ERIE ERIE COUNTY ERIE COUNTY WATER ERIE COUNTY WATER
AUTHORITY ERIE COUNTY WATER
AUTHORITY
ACCOUNTBALE ERIE COUNTY WATER
AUTHORITY
ACCOUNTBALE FOR AUTHORITY
ACCOUNTBALE FOR AUTHORITY
ACCOUNTBALE FOR
YEARS… AUTHORITY
ACCOUNTBALE FOR
YEARS… AS AUTHORITY
ACCOUNTBALE FOR
YEARS… AS A AUTHORITY
ACCOUNTBALE FOR
YEARS… AS A PLACE ACCOUNTBALE FOR
YEARS… AS A PLACE ACCOUNTBALE FOR
YEARS… AS A PLACE
WHERE ACCOUNTBALE FOR
YEARS… AS A PLACE
WHERE THE YEARS… AS A PLACE
WHERE THE YEARS… AS A PLACE
WHERE THE
POLITICALLY WHERE THE
POLITICALLY WHERE THE
POLITICALLY
CONNECTED WHERE THE
POLITICALLY
CONNECTED GET WHERE THE
POLITICALLY
CONNECTED GET JOBS. POLITICALLY
CONNECTED GET JOBS. POLITICALLY
CONNECTED GET JOBS.
AND POLITICALLY
CONNECTED GET JOBS.
AND YOU POLITICALLY
CONNECTED GET JOBS.
AND YOU MIGHT POLITICALLY
CONNECTED GET JOBS.
AND YOU MIGHT BE CONNECTED GET JOBS.
AND YOU MIGHT BE CONNECTED GET JOBS.
AND YOU MIGHT BE
SHOCKED CONNECTED GET JOBS.
AND YOU MIGHT BE
SHOCKED TO CONNECTED GET JOBS.
AND YOU MIGHT BE
SHOCKED TO KNOW… AND YOU MIGHT BE
SHOCKED TO KNOW… AND YOU MIGHT BE
SHOCKED TO KNOW…
THAT AND YOU MIGHT BE
SHOCKED TO KNOW…
THAT IT AND YOU MIGHT BE
SHOCKED TO KNOW…
THAT IT JUST AND YOU MIGHT BE
SHOCKED TO KNOW…
THAT IT JUST DID SHOCKED TO KNOW…
THAT IT JUST DID SHOCKED TO KNOW…
THAT IT JUST DID
REALLY SHOCKED TO KNOW…
THAT IT JUST DID
REALLY BADLY SHOCKED TO KNOW…
THAT IT JUST DID
REALLY BADLY ON SHOCKED TO KNOW…
THAT IT JUST DID
REALLY BADLY ON A THAT IT JUST DID
REALLY BADLY ON A THAT IT JUST DID
REALLY BADLY ON A
SURVEY… THAT IT JUST DID
REALLY BADLY ON A
SURVEY… ABOUT REALLY BADLY ON A
SURVEY… ABOUT REALLY BADLY ON A
SURVEY… ABOUT
CUSTOMER SURVEY… ABOUT
CUSTOMER SURVEY… ABOUT
CUSTOMER
SATISFACTION… CUSTOMER
SATISFACTION… CUSTOMER
SATISFACTION…
SO CUSTOMER
SATISFACTION…
SO 2 CUSTOMER
SATISFACTION…
SO 2 ON CUSTOMER
SATISFACTION…
SO 2 ON YOUR CUSTOMER
SATISFACTION…
SO 2 ON YOUR SIDE’S SATISFACTION…
SO 2 ON YOUR SIDE’S SATISFACTION…
SO 2 ON YOUR SIDE’S
JEFF SATISFACTION…
SO 2 ON YOUR SIDE’S
JEFF PREVAL SATISFACTION…
SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST
WENT SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST
WENT TO SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST
WENT TO ASK SO 2 ON YOUR SIDE’S
JEFF PREVAL JUST
WENT TO ASK THEM JEFF PREVAL JUST
WENT TO ASK THEM JEFF PREVAL JUST
WENT TO ASK THEM
ABOUT JEFF PREVAL JUST
WENT TO ASK THEM
ABOUT IT JEFF PREVAL JUST
WENT TO ASK THEM
ABOUT IT TODAY. WENT TO ASK THEM
ABOUT IT TODAY. WENT TO ASK THEM
ABOUT IT TODAY.
JEFF..? ABOUT IT TODAY.
JEFF..? JEFF..? YEAH YEAH SCOTT YEAH SCOTT AND YEAH SCOTT AND
MARYALICE, YEAH SCOTT AND
MARYALICE, J-D YEAH SCOTT AND
MARYALICE, J-D
POWER’S YEAH SCOTT AND
MARYALICE, J-D
POWER’S CUSTOMER MARYALICE, J-D
POWER’S CUSTOMER MARYALICE, J-D
POWER’S CUSTOMER
SATISFACTION MARYALICE, J-D
POWER’S CUSTOMER
SATISFACTION SURVEY POWER’S CUSTOMER
SATISFACTION SURVEY POWER’S CUSTOMER
SATISFACTION SURVEY
RANKED POWER’S CUSTOMER
SATISFACTION SURVEY
RANKED THE SATISFACTION SURVEY
RANKED THE SATISFACTION SURVEY
RANKED THE
AUTHORITY SATISFACTION SURVEY
RANKED THE
AUTHORITY 15TH SATISFACTION SURVEY
RANKED THE
AUTHORITY 15TH PLACE RANKED THE
AUTHORITY 15TH PLACE RANKED THE
AUTHORITY 15TH PLACE
OUT RANKED THE
AUTHORITY 15TH PLACE
OUT OF RANKED THE
AUTHORITY 15TH PLACE
OUT OF 17 RANKED THE
AUTHORITY 15TH PLACE
OUT OF 17 IN RANKED THE
AUTHORITY 15TH PLACE
OUT OF 17 IN THE AUTHORITY 15TH PLACE
OUT OF 17 IN THE AUTHORITY 15TH PLACE
OUT OF 17 IN THE
NORTHEAST. OUT OF 17 IN THE
NORTHEAST. OUT OF 17 IN THE
NORTHEAST.
THE OUT OF 17 IN THE
NORTHEAST.
THE ANNUAL OUT OF 17 IN THE
NORTHEAST.
THE ANNUAL SURVEY NORTHEAST.
THE ANNUAL SURVEY NORTHEAST.
THE ANNUAL SURVEY
WENT NORTHEAST.
THE ANNUAL SURVEY
WENT TO NORTHEAST.
THE ANNUAL SURVEY
WENT TO CUSTOMERS THE ANNUAL SURVEY
WENT TO CUSTOMERS THE ANNUAL SURVEY
WENT TO CUSTOMERS
AROUND THE ANNUAL SURVEY
WENT TO CUSTOMERS
AROUND THE THE ANNUAL SURVEY
WENT TO CUSTOMERS
AROUND THE COUNTRY WENT TO CUSTOMERS
AROUND THE COUNTRY WENT TO CUSTOMERS
AROUND THE COUNTRY
ASKING WENT TO CUSTOMERS
AROUND THE COUNTRY
ASKING THEM WENT TO CUSTOMERS
AROUND THE COUNTRY
ASKING THEM ABOUT AROUND THE COUNTRY
ASKING THEM ABOUT AROUND THE COUNTRY
ASKING THEM ABOUT
THE AROUND THE COUNTRY
ASKING THEM ABOUT
THE QUALITY AROUND THE COUNTRY
ASKING THEM ABOUT
THE QUALITY OF AROUND THE COUNTRY
ASKING THEM ABOUT
THE QUALITY OF THEIR ASKING THEM ABOUT
THE QUALITY OF THEIR ASKING THEM ABOUT
THE QUALITY OF THEIR
WATER, ASKING THEM ABOUT
THE QUALITY OF THEIR
WATER, BILLING ASKING THEM ABOUT
THE QUALITY OF THEIR
WATER, BILLING AND THE QUALITY OF THEIR
WATER, BILLING AND THE QUALITY OF THEIR
WATER, BILLING AND
CUSTOMER THE QUALITY OF THEIR
WATER, BILLING AND
CUSTOMER SERVICE. WATER, BILLING AND
CUSTOMER SERVICE. WATER, BILLING AND
CUSTOMER SERVICE.
WHEN WATER, BILLING AND
CUSTOMER SERVICE.
WHEN WE WATER, BILLING AND
CUSTOMER SERVICE.
WHEN WE WENT WATER, BILLING AND
CUSTOMER SERVICE.
WHEN WE WENT TO WATER, BILLING AND
CUSTOMER SERVICE.
WHEN WE WENT TO ASK CUSTOMER SERVICE.
WHEN WE WENT TO ASK CUSTOMER SERVICE.
WHEN WE WENT TO ASK
THE CUSTOMER SERVICE.
WHEN WE WENT TO ASK
THE AUTHORITY CUSTOMER SERVICE.
WHEN WE WENT TO ASK
THE AUTHORITY ABOUT WHEN WE WENT TO ASK
THE AUTHORITY ABOUT WHEN WE WENT TO ASK
THE AUTHORITY ABOUT
IT WHEN WE WENT TO ASK
THE AUTHORITY ABOUT
IT AT WHEN WE WENT TO ASK
THE AUTHORITY ABOUT
IT AT THEIR WHEN WE WENT TO ASK
THE AUTHORITY ABOUT
IT AT THEIR MEETING THE AUTHORITY ABOUT
IT AT THEIR MEETING THE AUTHORITY ABOUT
IT AT THEIR MEETING
TODAY… THE AUTHORITY ABOUT
IT AT THEIR MEETING
TODAY… THEY THE AUTHORITY ABOUT
IT AT THEIR MEETING
TODAY… THEY RAISED IT AT THEIR MEETING
TODAY… THEY RAISED IT AT THEIR MEETING
TODAY… THEY RAISED
QUESTIONS IT AT THEIR MEETING
TODAY… THEY RAISED
QUESTIONS ABOUT IT AT THEIR MEETING
TODAY… THEY RAISED
QUESTIONS ABOUT THE TODAY… THEY RAISED
QUESTIONS ABOUT THE TODAY… THEY RAISED
QUESTIONS ABOUT THE
SURVEY… TODAY… THEY RAISED
QUESTIONS ABOUT THE
SURVEY… WONDERING QUESTIONS ABOUT THE
SURVEY… WONDERING QUESTIONS ABOUT THE
SURVEY… WONDERING
WHAT QUESTIONS ABOUT THE
SURVEY… WONDERING
WHAT THE QUESTIONS ABOUT THE
SURVEY… WONDERING
WHAT THE QUESTIONS SURVEY… WONDERING
WHAT THE QUESTIONS SURVEY… WONDERING
WHAT THE QUESTIONS
WERE SURVEY… WONDERING
WHAT THE QUESTIONS
WERE AND SURVEY… WONDERING
WHAT THE QUESTIONS
WERE AND WHEN WHAT THE QUESTIONS
WERE AND WHEN WHAT THE QUESTIONS
WERE AND WHEN
CUSTOMERS WHAT THE QUESTIONS
WERE AND WHEN
CUSTOMERS WERE WERE AND WHEN
CUSTOMERS WERE WERE AND WHEN
CUSTOMERS WERE
ASKED WERE AND WHEN
CUSTOMERS WERE
ASKED TO WERE AND WHEN
CUSTOMERS WERE
ASKED TO KNOW CUSTOMERS WERE
ASKED TO KNOW CUSTOMERS WERE
ASKED TO KNOW
WHETHER CUSTOMERS WERE
ASKED TO KNOW
WHETHER THERE CUSTOMERS WERE
ASKED TO KNOW
WHETHER THERE WAS ASKED TO KNOW
WHETHER THERE WAS ASKED TO KNOW
WHETHER THERE WAS
ANY ASKED TO KNOW
WHETHER THERE WAS
ANY BIAS. WHETHER THERE WAS
ANY BIAS. ANY BIAS. 15TH 15TH OUT 15TH OUT OF 15TH OUT OF 17 15TH OUT OF 17 I 15TH OUT OF 17 I
BELIEVE 15TH OUT OF 17 I
BELIEVE IS 15TH OUT OF 17 I
BELIEVE IS THE 15TH OUT OF 17 I
BELIEVE IS THE NUMBER 15TH OUT OF 17 I
BELIEVE IS THE NUMBER
THAT’S 15TH OUT OF 17 I
BELIEVE IS THE NUMBER
THAT’S PRETTY 15TH OUT OF 17 I
BELIEVE IS THE NUMBER
THAT’S PRETTY BAD BELIEVE IS THE NUMBER
THAT’S PRETTY BAD BELIEVE IS THE NUMBER
THAT’S PRETTY BAD
AGAIN BELIEVE IS THE NUMBER
THAT’S PRETTY BAD
AGAIN IF BELIEVE IS THE NUMBER
THAT’S PRETTY BAD
AGAIN IF IT’S BELIEVE IS THE NUMBER
THAT’S PRETTY BAD
AGAIN IF IT’S NOT BELIEVE IS THE NUMBER
THAT’S PRETTY BAD
AGAIN IF IT’S NOT A THAT’S PRETTY BAD
AGAIN IF IT’S NOT A THAT’S PRETTY BAD
AGAIN IF IT’S NOT A
SCIENTIFIC THAT’S PRETTY BAD
AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY
THAT AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY
THAT IS AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY
THAT IS DONE AGAIN IF IT’S NOT A
SCIENTIFIC SURVEY
THAT IS DONE ACTUALLY SCIENTIFIC SURVEY
THAT IS DONE ACTUALLY SCIENTIFIC SURVEY
THAT IS DONE ACTUALLY
OF SCIENTIFIC SURVEY
THAT IS DONE ACTUALLY
OF OUR SCIENTIFIC SURVEY
THAT IS DONE ACTUALLY
OF OUR CUSTOMERS THAT IS DONE ACTUALLY
OF OUR CUSTOMERS THAT IS DONE ACTUALLY
OF OUR CUSTOMERS
SOME THAT IS DONE ACTUALLY
OF OUR CUSTOMERS
SOME OF THAT IS DONE ACTUALLY
OF OUR CUSTOMERS
SOME OF THOSE OF OUR CUSTOMERS
SOME OF THOSE OF OUR CUSTOMERS
SOME OF THOSE
RESULTS OF OUR CUSTOMERS
SOME OF THOSE
RESULTS COULD OF OUR CUSTOMERS
SOME OF THOSE
RESULTS COULD BE SOME OF THOSE
RESULTS COULD BE SOME OF THOSE
RESULTS COULD BE
THEIR SOME OF THOSE
RESULTS COULD BE
THEIR OWN SOME OF THOSE
RESULTS COULD BE
THEIR OWN OPINION SOME OF THOSE
RESULTS COULD BE
THEIR OWN OPINION OF RESULTS COULD BE
THEIR OWN OPINION OF RESULTS COULD BE
THEIR OWN OPINION OF
THE RESULTS COULD BE
THEIR OWN OPINION OF
THE WATER RESULTS COULD BE
THEIR OWN OPINION OF
THE WATER SERVICE THEIR OWN OPINION OF
THE WATER SERVICE THEIR OWN OPINION OF
THE WATER SERVICE
THAT’S THEIR OWN OPINION OF
THE WATER SERVICE
THAT’S NOT THEIR OWN OPINION OF
THE WATER SERVICE
THAT’S NOT OF THEIR OWN OPINION OF
THE WATER SERVICE
THAT’S NOT OF THE THEIR OWN OPINION OF
THE WATER SERVICE
THAT’S NOT OF THE ERIE THE WATER SERVICE
THAT’S NOT OF THE ERIE THE WATER SERVICE
THAT’S NOT OF THE ERIE
COUNTY THE WATER SERVICE
THAT’S NOT OF THE ERIE
COUNTY WATER THAT’S NOT OF THE ERIE
COUNTY WATER THAT’S NOT OF THE ERIE
COUNTY WATER
AUTHORITY THAT’S NOT OF THE ERIE
COUNTY WATER
AUTHORITY WHAT THAT’S NOT OF THE ERIE
COUNTY WATER
AUTHORITY WHAT IF THAT’S NOT OF THE ERIE
COUNTY WATER
AUTHORITY WHAT IF IT COUNTY WATER
AUTHORITY WHAT IF IT COUNTY WATER
AUTHORITY WHAT IF IT
TURNS COUNTY WATER
AUTHORITY WHAT IF IT
TURNS OUT COUNTY WATER
AUTHORITY WHAT IF IT
TURNS OUT THAT COUNTY WATER
AUTHORITY WHAT IF IT
TURNS OUT THAT THEY AUTHORITY WHAT IF IT
TURNS OUT THAT THEY AUTHORITY WHAT IF IT
TURNS OUT THAT THEY
DID AUTHORITY WHAT IF IT
TURNS OUT THAT THEY
DID IT AUTHORITY WHAT IF IT
TURNS OUT THAT THEY
DID IT RIGHT AUTHORITY WHAT IF IT
TURNS OUT THAT THEY
DID IT RIGHT THEN TURNS OUT THAT THEY
DID IT RIGHT THEN TURNS OUT THAT THEY
DID IT RIGHT THEN
OBVIOUSLY TURNS OUT THAT THEY
DID IT RIGHT THEN
OBVIOUSLY WE’D TURNS OUT THAT THEY
DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE TURNS OUT THAT THEY
DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A
LOOK DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A
LOOK AT DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A
LOOK AT IT DID IT RIGHT THEN
OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY
JD OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY
JD POWER OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY
JD POWER HAS OBVIOUSLY WE’D TAKE A
LOOK AT IT DIFFERENTLY
JD POWER HAS NOT LOOK AT IT DIFFERENTLY
JD POWER HAS NOT LOOK AT IT DIFFERENTLY
JD POWER HAS NOT
GIVEN LOOK AT IT DIFFERENTLY
JD POWER HAS NOT
GIVEN MORE JD POWER HAS NOT
GIVEN MORE JD POWER HAS NOT
GIVEN MORE
CLARIFICATION JD POWER HAS NOT
GIVEN MORE
CLARIFICATION ABOUT GIVEN MORE
CLARIFICATION ABOUT GIVEN MORE
CLARIFICATION ABOUT
THE GIVEN MORE
CLARIFICATION ABOUT
THE STUDY. CLARIFICATION ABOUT
THE STUDY. CLARIFICATION ABOUT
THE STUDY.
IT’S CLARIFICATION ABOUT
THE STUDY.
IT’S THE CLARIFICATION ABOUT
THE STUDY.
IT’S THE THIRD THE STUDY.
IT’S THE THIRD THE STUDY.
IT’S THE THIRD
STRAIGHT THE STUDY.
IT’S THE THIRD
STRAIGHT YEAR THE STUDY.
IT’S THE THIRD
STRAIGHT YEAR FOR IT’S THE THIRD
STRAIGHT YEAR FOR IT’S THE THIRD
STRAIGHT YEAR FOR
THE IT’S THE THIRD
STRAIGHT YEAR FOR
THE SURVEY… IT’S THE THIRD
STRAIGHT YEAR FOR
THE SURVEY… IN IT’S THE THIRD
STRAIGHT YEAR FOR
THE SURVEY… IN 2016 STRAIGHT YEAR FOR
THE SURVEY… IN 2016 STRAIGHT YEAR FOR
THE SURVEY… IN 2016
THE STRAIGHT YEAR FOR
THE SURVEY… IN 2016
THE ERIE STRAIGHT YEAR FOR
THE SURVEY… IN 2016
THE ERIE COUNTY THE SURVEY… IN 2016
THE ERIE COUNTY THE SURVEY… IN 2016
THE ERIE COUNTY
WATER THE SURVEY… IN 2016
THE ERIE COUNTY
WATER AUTHORITY THE SURVEY… IN 2016
THE ERIE COUNTY
WATER AUTHORITY WAS THE ERIE COUNTY
WATER AUTHORITY WAS THE ERIE COUNTY
WATER AUTHORITY WAS
ABOVE THE ERIE COUNTY
WATER AUTHORITY WAS
ABOVE AVERAGE THE ERIE COUNTY
WATER AUTHORITY WAS
ABOVE AVERAGE FOR WATER AUTHORITY WAS
ABOVE AVERAGE FOR WATER AUTHORITY WAS
ABOVE AVERAGE FOR
SATISFACTION. ABOVE AVERAGE FOR
SATISFACTION. ABOVE AVERAGE FOR
SATISFACTION.
IT ABOVE AVERAGE FOR
SATISFACTION.
IT WENT ABOVE AVERAGE FOR
SATISFACTION.
IT WENT DOWN ABOVE AVERAGE FOR
SATISFACTION.
IT WENT DOWN TO SATISFACTION.
IT WENT DOWN TO SATISFACTION.
IT WENT DOWN TO
BELOW SATISFACTION.
IT WENT DOWN TO
BELOW AVERAGE SATISFACTION.
IT WENT DOWN TO
BELOW AVERAGE LAST IT WENT DOWN TO
BELOW AVERAGE LAST IT WENT DOWN TO
BELOW AVERAGE LAST
YEAR… IT WENT DOWN TO
BELOW AVERAGE LAST
YEAR… AND IT WENT DOWN TO
BELOW AVERAGE LAST
YEAR… AND DROPPED BELOW AVERAGE LAST
YEAR… AND DROPPED BELOW AVERAGE LAST
YEAR… AND DROPPED
AGAIN BELOW AVERAGE LAST
YEAR… AND DROPPED
AGAIN THIS BELOW AVERAGE LAST
YEAR… AND DROPPED
AGAIN THIS YEAR. YEAR… AND DROPPED
AGAIN THIS YEAR. AGAIN THIS YEAR. TO TO READ TO READ THE TO READ THE FULL TO READ THE FULL THE TO READ THE FULL THE
STUDY, TO READ THE FULL THE
STUDY, YOU TO READ THE FULL THE
STUDY, YOU CAN TO READ THE FULL THE
STUDY, YOU CAN GO TO READ THE FULL THE
STUDY, YOU CAN GO TO TO READ THE FULL THE
STUDY, YOU CAN GO TO
MY TO READ THE FULL THE
STUDY, YOU CAN GO TO
MY TWITTER TO READ THE FULL THE
STUDY, YOU CAN GO TO
MY TWITTER PAGE… STUDY, YOU CAN GO TO
MY TWITTER PAGE… STUDY, YOU CAN GO TO
MY TWITTER PAGE…
@PREVALWGRZ MY TWITTER PAGE…
@PREVALWGRZ MY TWITTER PAGE…
@PREVALWGRZ
I’M MY TWITTER PAGE…
@PREVALWGRZ
I’M JEFF MY TWITTER PAGE…
@PREVALWGRZ
I’M JEFF PREVAL, @PREVALWGRZ
I’M JEFF PREVAL, @PREVALWGRZ
I’M JEFF PREVAL,
CHANNEL @PREVALWGRZ
I’M JEFF PREVAL,
CHANNEL 2 @PREVALWGRZ
I’M JEFF PREVAL,
CHANNEL 2 NEWS. I’M JEFF PREVAL,
CHANNEL 2 NEWS. CHANNEL 2 NEWS. WE